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FAQ
1. How do I find my size?
1. How do I find my size?
The right size may vary depending on the product, so we have included a clear size guide on each product page that perfectly matches the product in question. We recommend that you always follow this size guide. If you cannot find the right size or have other questions, you can always contact our customer service department using the contact form or by sending an email to info@imher.uk
2. What is your return policy?
2. What is your return policy?
We offer a 30-day guarantee; all additional terms/information are available on this page.
3. How can I track my order?
3. How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number that will allow you to track your shipment; you can also use your order number and email address on our tracking page to check the status of your order.
4. Which countries do you ship to, and what are the shipping costs?
4. Which countries do you ship to, and what are the shipping costs?
We ship to the UK and provide free shipping on all orders!
5. How can I find my order number?
5. How can I find my order number?
After placing your order, you will immediately see an order summary (including your order number) and receive an order confirmation at your email address. The order number is also included in the order confirmation. If you have lost your order number, you can always contact our customer service department.
6. What payment methods can I use to place an order?
6. What payment methods can I use to place an order?
You can safely pay using the following payment methods: Mastercard, VISA, American Express and Maestro